Definition

ANTIVIRUS and SOFTWARE SECURITY PATCH ALERTS IT-Tech, LLC monitors your antivirus software operation and identifies patches that need to be installed 24 hours a

ON-SITE and REMOTE EMERGENCY SUPPORT OUTSIDE BUSINESS HOURS IT-Tech, LLC monitors key performance metrics 24 hours a day, 7 days a week and 365

MANAGE VPN ACCESS IT-Tech, LLC monitors software and hardware SNMP alerts for WAN connections to ensure uptime. For static VPN connections that have IT-Tech,

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MAJOR REVISION UPGRADES IT-Tech, LLC will—as a service option—perform software upgrade versions to fix security issues or provide enhanced features.

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REMOTE CONTROL ENABLING SOFTWARE You must have remote control abilities on the phone systems we manage or leverage a solution that supports our remote

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