EMERGENCY ON-SITE RESPONSE SLA FOR MISSION CRITICAL SYSTEMS
IT-Tech, LLC provides enhanced on-site SLAs for on-site support of mission critical PCs. For PCs deemed mission critical in your contract, IT-Tech, LLC provides on-site support 24 hours a day, 7 days a week and 365 days a year, with a rapid response once the need to be on-site is determined. An emergency is considered to occur when a mission critical PC is down, preventing normal business operations. For non-emergencies or problems with non-mission critical PCs, standard response times apply. Weekends and holidays are included. Clients must be present while our engineers are on-site.