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100% UPTIME
Should downtime occur, IT-Tech, LLC will issue a credit memo for the monthly cost of support for the directly affected PC or Macintosh for the period where the device is unusable as a percentage of the monthly management fee. IT-Tech, LLC commits to 100% uptime, no matter what the Service Level Agreement (SLA), as long as you hire us to repair and replace the affected equipment. All claims are requested by the client in writing within 30 days.