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ON-SITE IMAGE-BASED BACKUP FOR PHONE SYSTEM CONFIGURATION and SERVERS To ensure you are protected from configuration loss related to hardware failure, power surges or

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MONTHLY PHONE SYSTEM HEALTH & IT-TECH, LLC PERFORMANCE REPORT This easy-to-read report describes the status and health of your phone system’s service activity during

ON-SITE and REMOTE EMERGENCY SUPPORT OUTSIDE BUSINESS HOURS IT-Tech, LLC provides enhanced remote and on-site support for clients on a Premium support plan. An

ON-SITE SUPPORT DURING BUSINESS HOURS IT-Tech, LLC provides full-service on-site support 8 am to 5 pm (Monday through Friday, not including holidays). This includes

TECHNOLOGY PLAN CREATION AND MAINTENANCE In conjunction with corporate leadership, your CIO will build and maintain a technology plan. This plan provides high-level guidance

EMERGENCY ON-SITE RESPONSE SLA FOR MISSION CRITICAL SYSTEMS IT-Tech, LLC provides enhanced on-site SLAs for on-site support of mission critical PCs. For PCs deemed

EMERGENCY REMOTE RESPONSE SLA FOR MISSION CRITICAL SYSTEMS IT-Tech, LLC provides enhanced remote SLAs for remote support of mission critical PCs. An emergency is

MONTHLY PC and MACINTOSH HEALTH and IT-TECH, LLC PERFORMANCE REPORT This easy-to-read report describes the status and health of your covered PCs’ service activity